English
Čeština
Deutsch
Français
Italiano
Magyar
Polski
Slovenčina

Back to Homepage AIRTEAM Service WhatsApp +420 725 508 058

Models We Service B2B Why AIRTEAM How to Proceed Explore the A30 FAQ

Expert In-House Repairs for Bose Headsets

AIRTEAM proudly introduces its in-house repair service for Bose aviation headsets. Our team is now fully certified by Bose, allowing us to handle all repairs directly in our facility. This means faster turnaround times, reliable service, and peace of mind, knowing that your equipment is handled by trained professionals without the need to send it offsite.

Service Overview

We now offer in-house repair services for Bose aviation headsets. With Bose-certified technicians, we guarantee expert repairs without having to ship your equipment elsewhere, ensuring faster service and the highest quality repairs.

Repairs & AOG service

For repairs, we provide a flat-rate service of €295. Additionally you can opt in for the AOG 1-2 turn around time for extra €100. This fee covers all necessary repairs with full transparency – no hidden costs or surprises.

Models We Service

Our repair services cover Bose A20, A30, and ProFlight headset models. Older models are not eligible for repairs.

A30

ProFlight

A20

B2B Services

We also specialize in B2B services for aviation businesses, ensuring that your entire fleet’s headsets are expertly maintained. Whether you operate a large fleet or a smaller one, we offer personalized support to keep your communication equipment in top condition.

For business inquiries, please contact our dedicated B2B specialist:

SIMONA ZEDNÍČKOVÁ

zednickova@airteam.cz +420 517 810 240

Why Choose AIRTEAM

Certified Technicians

Our team is trained and certified by Bose, ensuring expert repairs performed to the highest standards.

Comprehensive Repairs

We handle everything from minor adjustments to major repairs, ensuring your headset is in peak condition.

Own service

In-house repairs mean quicker service, getting your headsets back to you faster and reducing downtime.

Dedicated B2B Support

We offer specialized services for aviation businesses, providing tailored maintenance solutions for your entire fleet.

Transparent Pricing

No hidden fees. Our flat rate for most of the repairs is €295, covering all necessary work.

AOG Service

For urgent repairs, we offer an AOG service with a 1-2 business day turnaround to get your headset back to you as quickly as possible.

How to Proceed with Bose Headset Repairs

1. Fill Out the Correct Repair Form

Start by selecting the appropriate repair form based on your location:

For customers within the EU

Click the button below to fill out the EU repair form.

Repair Form - EU

Repair Form - EU Customers

For customers outside the EU

Click the button below to fill out the international repair form.

Repair Form - outside EU

Repair Form - Out of EU Customers

2. Send Headset

After submitting the form, you will receive an email with instructions and an address to send the headset to. You can send them at your own expense or order a DPD courier pick-up, which is paid by us.

3. Repair Process

Once we receive your headset, the repair typically takes 10-15 business days, depending on the complexity. Our skilled technicians will restore your headset to peak working condition.

4. Headset Return

After the repair is completed, we’ll ship your headset back to the address you provided. You’ll be notified when it’s shipped, and we’ll ensure the return process is smooth and efficient.

Frequently Asked Questions

I live in the area, can I drop my headset off?

Yes, if you select the AOG option, you can leave drop and/or pick-up headset at our location.

How long will my headset take to repair?

Our current turnaround time is 10-15 business days once we receive your headset, and providing the parts required to carry out the repairs are in stock. If you prefer faster service, you can opt in for AOG 1-2 days turn around time for extra €100.

Are there any parts you can send out without me having to send you my headset?

Yes, you can purchase ear cushion kits, headband cushions, mic windscreens, complete cable assemblies, and headset cases from our online store. You can find all the equipment here.

Can you send me ear cushion kits/headband cushions/mic windscreens or ANY other part if my headset is under warranty?

No, you will need to pay for them. You can find all the headset accessories here.

I only have sound in my left earcup, is there anything I can do?

Yes, open the control module door and remove the batteries. You will see a series of small switches. Make sure the ST MONO switch is set to MONO. If this does not solve the problem, you will need to send your headset to us for inspection.

My phone works with the Bluetooth but why can’t I get music on my headset?

If your headset is pre-June/July 2015 the Bluetooth is not compatible with music sources.

My phone won’t hook up to the Bluetooth on my headset – what should I do?

Make sure your phone and your headset are switched on. Locate the grey volume control buttons on the side of the control module of your headset. Hold down the ‘-‘ and ‘+’ buttons simultaneously for about 8-10 seconds. Release the buttons, switch off the control module power and then switch it back on. This will set the control module to discovery mode, which will enable the Bluetooth to ‘find’ your phone.

When I power up my headset, the light is steady amber for a brief time and then changes to flashing green. I can’t find anything in the manual about this. Is it normal?

Yes, this is the new way the headset powers up, and the power down sequence is also a little different. The reason is to make the user pay attention to the LED power up sequence until they see the LED go to green. A minor hardware change was made to the control module that afforded the opportunity to make this change. In fact, this is exactly how the new ProFlight commercial pilot headset also powers up and down.

How should I proceed the warranty repairs?

Please fill out the warranty repair form below.